Cookie statement – Crowne Plaza Antwerp
This is the cookie policy of Crowne Plaza Antwerp (hereafter “Crowne Plaza Antwerp”, “we” or “our”). Crowne Plaza Antwerp is operated by Holcro, a public limited company under Belgian law, whose registered office is established at Gerard Le Grellelaan 10, 2020 Antwerp and which is known in the crossroads bank of enterprises under number BE 0421.732.937 (Belgium).
This cookie policy aims at informing you about the use of cookies by Crowne Plaza Antwerp via our websites such as https://www.cpantwerpen.be and https://www.octopus-eventpool.be/. This policy should be read together with Crowne Plaza Antwerp’s privacy policy.
The cookie policy can be modified, e.g. as a result of new functionalities on the websites that require the processing of personal data. Any major changes will be announced on our websites.
This version of the cookie policy was last modified on 1/28/2019.
1. Crowne plaza websites and cookies
When you visit our websites we collect certain information by automated means, using cookies. We may also use other technologies such as pixel tags, browser analysis tools, server logs and web beacons for similar purposes as described in this policy and we may include them on our websites, in marketing e-mail messages or our newsletter, affiliated websites etc., to determine whether messages have been opened and links have been clicked on. The information provided below about cookies also applies to these other technologies.
2. What are cookies?
Cookies are small text files that are installed on your browser, on your computer or on your mobile device. They allow a website to recognize your device. Cookies can have several purposes: to ensure that the website takes into account the user’s preferences by for example remembering language preferences, passwords and log-in details, to collect statistical data, to adapt the content etc.
3. Which cookies do we use?
Below you will find a summary of the cookies that Crowne Plaza Antwerp uses on its websites:
Essential cookies
These cookies allow our website to work optimally and in a secure way. These cookies enable core site functionality and are automatically enabled when you use our website.
| Name | Purpose | Retention Period | Domain |
| cookie_notice_accepted | WordPress content management system uses this cookie to indicate whether or not consent has been given to store analytics cookies | 3 months | Crowne Plaza Antwerpen |
Analytics cookies
Analytical cookies allow us to analyze the use of our website. These cookies measure information, such as the number of visits, the pages that were visited and the frequency of your visit. They give us insight into the performance of our website. For this purpose, we mainly use third-party cookies from Google Analytics. When you first visit our website, we will inform you about this and request your consent.
The information generated by Google Analytics cookies about your use of our websites – standard information about access to the internet (including your IP address) and your anonymously analyzed user behavior – is transmitted to Google, which stores them on servers which may be installed in the United States. Google adheres to the principles of the EU-US privacy shield (Privacy Shield).
The Google Analytics privacy policy states that Google uses this information to evaluate the use you make of the websites and to generate, for Crowne Plaza Antwerp, reports on the activity of the websites. For more information about using Google Analytics, please review Google’s Privacy Policy and in particular how Google uses certain data collected when you use partner sites or apps. You can disable Google Analytics by using the Browser Add-on for disabling Google Analytics.
| Name | Purpose | Retention period | Domain |
| _ga | Google Analytics – used to distinguish users | 4 years | |
| _gid | Google Analytics – used to distinguish users | 24 hours | |
| _gat | Google Analytics – used to limit the number of requests that have to be made to doubleclick.net | Ten minutes |
Advertising cookies
These cookies collect information about the user’s browsing habits in order to make advertising more relevant to the user and his interests.
We use these cookies to show other content that is relevant to the user’s interest and to measure the effectiveness of online marketing campaigns.
| Name | Purpose | Retention period | Domain |
| _fr | Used for user tracking and ad targeting purposes | 6 months |
Facebook provides this cookie. This Cookie Policy does not apply to the use of your information by third parties. Therefore, Crowne Plaza Antwerp advises you to check the cookie policies of this third party.
4. How can you delete cookies?
Your internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to later delete the cookies from your hard disk. By way of example, the below hyperlinks provide more guidance on how to disable the use of cookies on certain browsers and/or on how to delete cookies.
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies and https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- Safari: https://support.apple.com/en-gb/HT201265
For more general information on deleting or blocking cookies, please visit: http://www.allaboutcookies.org/
5. Questions?
If you have further questions or complaints about our websites or about this Cookie Policy, you can contact us:
– By e-mail at info@cpantwerp.com
– By mail:
Crowne Plaza Antwerp
Holcro NV
Gerard Le Grellelaan 10
2020 Antwerp
3. Cookies on the website
3.1 General information about cookies on the website.
We may use different kind of cookies on our website such as:
Essential or strictly necessary cookies allow users to navigate through the website and use its essential functions. These cookies enable a service or functionality expressly requested by the user to be provided. These cookies may be placed without your consent. We also recommend that you do not disable these cookies as they may cause to lose basic website functionality or access to certain parts of the website.
Functional cookies help us to provide you a website that is user-friendly. These cookies allow us to remember your browser settings, so you can view our website optimally.
Preference cookies allow our website to remember information that affects the functioning or appearance of the website, such as your preferred language or the region where you live.
Performance cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Analytical cookies are used to optimize our website’s experience. It collects information on your behaviour on our website. For example, on which page of our website you are on, for how long you visit that page, etc.
Advertisement cookies are used to show relevant advertisements for our services/products on other websites.
3.2 Summary of cookies, purposes and storage time
Below is a comprehensive list of the cookies we currently use on our website categorized by cookie catgeories.
Necessary / essential cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _grecaptcha | www.serrabrussels.be | First-party | Persistent | This cookie is used to distinguish between hu mans and bots. This is beneficial for the web site, in order to make valid reports on the use of their web site. |
| _GRECAPTCHA | www.google.com | Third-party | 6 months | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
| cookielawinfo-checkbox-necessary | www.serrabrussels.be | First-party | 12 months | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Necessary” category. |
| cookielawinfo-checkbox-non-necessary | www.serrabrussels.be | First-party | 12 months | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Non-necessary” category. |
| rc::a | www.google.com | Third-party | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::b | www.google.com | Third-party | Session | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::c | www.google.com | Third-party | Session | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::d-15# | www.google.com | Third-party | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| wc_cart_hash_# | www.serrabrussels.be | First-party | Session | Stores items in shopping cart (WooCommerce). |
| wc_fragments_# | www.serrabrussels.be | First-party | Session | Stores a visitors login information so they don’t need to keep logging in if browser closed (WooCommerce). |
Preference cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| wp-wpml_current_ language | www.serrabrussels.be | First-party | Session | Stores the current language. By default, this cookie is set only for logged-in users. If you enable the language cookie to support AJAX filtering, this cookie will also be set for users who are not logged in. |
Analytical cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _ga | www.serrabrussels.be | First-party | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | www.serrabrussels.be | First-party | 1 day | Used by Google Analytics to throttle request rate. |
| _gid | www.serrabrussels.be | First-party | 1 day | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| collect (pixel) | www.google-analytics.com | Third-party | Session | Used to send data to Google Analytics about the visitor’s device and behavior. |
Advertisement cookies
| Cookie key | Domain | Cookie type | Expiration | Description |
| _fpb | www.serrabrussels.be | First-party | 3 months | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
| ads/ga-audiences (pixel) | google.com | Third-party | Session | Used by Google AdWords to reengage visitors that are likely to convert to customers based on the visitor’s online behavior across websites. |
| fr | facebook.com | Third-party | 3 months | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
| tr (pixel) | facebook.com | Third-party | Session | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
4. Rejection of cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies if you don’t want to receive cookies that are not strictly necessary to perform basic features of our site. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you disable cookies, some of the features that make your site more efficient, may not function properly. Cookies can be disabled at any time, even if you have previously accepted them.
5. Transfers of data to third countries
Town Hotel can transfer data to suppliers in a third country outside the EU/EEA. If a transfer to a third country takes place where personal data is processed, Town Hotel will ensure that appropriate safeguards have been taken and provide the data subject with relevant information. Such appropriate measures may, for example, be to ensure that the parties (e.g. data exporter and data importer) enter into the European Commission’s Standard Contractual Clauses and uses additional security measures such as encryption. Town Hotel ensures that all transfers to third parties and third countries are made in accordance with applicable data protection laws.
6. Categories of recipients
Your information will be transferred to subcontractors and others who, on behalf of Town Hotel, perform services in connection with the fulfillment of the purposes of the processing of cookies.
7. Your rights as a data subject
As data subject, you have the right to:
- have confirmation as to whether or not personal data concerning you are being processed and, if so, to obtain access to the data and related information (right of access);
- obtain the rectification of your personal data, i.e. to obtain the correction, modification or updating of any inaccurate or no longer correct data, as well as to obtain the integration of incomplete personal data, including by providing a supplementary statement (right of rectification);
- request the erasure of your personal data (right to be forgotten);
- obtain a restriction on the processing of your personal data, i.e. that Town Hotel retains such data without being able to use them (right to restriction);
- obtain from Town Hotel your personal data in a structured, commonly used and machine-readable format, and that they are transferred, where technically possible, directly to a third party indicated by you (right to portability);
- withdraw your consent at any time, if previously given for the processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal (withdrawal of consent).
In addition, as data subject, you also have the right to object, this means to:
- object at any time, for reasons related to your particular situation, the processing of your personal data.
To exercise these rights, you may contact Town Hotel at any time, by writing to info@indigobrusselscity.com or by contacting its DPO at privacy@indigo.brussels.
8. Complaint
If You believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the data protection authority (in Belgium: Gegevensbeschermingsautoriteit / Autorité de protection des données). For more information, please consult the website of the Belgian data protection authority: https://www.dataprotectionauthority.be/citizen. The complaint can also be made to a data protection authority other than that of Belgium, if said data protection authority is that of the EU Member State in which You have your habitual place of residence or of the place where the alleged breach took place.
The complaint can also be made to a data protection authority other than that of Belgium, if said data protection authority is that of the EU Member State in which You have your habitual place of residence or of the place where the alleged breach took place.
9. Additional information
More information and details about the various types of cookies, how they work and their characteristics is available from the free access website, independent of Town Hotel, www.AllAboutCookies.org.
For further information on how Town Hotel processes your personal data see Town Hotel’s Privacy Policy.